Shipping & Returns Policy

Serena Brisa currently ships within Europe. We are working to expand our delivery regions soon — stay tuned!

Because we work with independent designers and brands, shipping times may vary depending on the item and its origin.
- In-stock items typically ship within 3–7 business days.
- Made-to-order pieces or bespoke garments may take longer — estimated delivery times are listed on each product page.

If you’ve ordered from more than one brand, your items may arrive in separate parcels. You’ll receive tracking details for each shipment.

Shipping costs are calculated at checkout based on your delivery address and the items in your basket.

Yes, if you are unsatisfied with the product for any reason, you can return the order to us and we will process a refund within 14 days.

To begin a return, email us at returns@serenabrisa.com within 30 days of receiving your order. Please send to:

Katie O'Connell

Bajos A, Travessera de Dalt 6

08024

Barcelona

Customers are responsible for covering the cost of return shipping, apart from if the product is in a faulty condition. We recommend using a trackable shipping method.

Items must be:'
- In original condition, with tags and packaging intact
- Returned within 30 days of delivery

FAQ

We are based in Spain, but we work with designers and customers across Europe and beyond.

Each brand is handpicked based on values of sustainability, ethical production, and unique design — prioritising local craftsmanship
and slow production.

Currently, we ship within Europe. More destinations coming soon!

Shipping times vary by brand and product. Most orders ship within 3–7 business days. For made-to-order items, please refer to the estimated delivery listed on the product page.

Shipping fees are calculated at checkout based on your location and the items ordered

Depending on the designers involved in your purchase, items may arrive in separate parcels.

At this early stage, we do not offer refunds. However, we offer store credit for eligible returns

Customers are responsible for return shipping costs. Returns will be managed and processed by Serena Brisa in Spain.


Contact us at info@serenabrisa.com with your order number and reason for return. We'll guide you through the process.

Each product page includes information about where the item was made and the materials used

Yes — every brand we feature is vetted for sustainability, including responsible sourcing, low-impact production, and thoughtful packaging.

Please refer to the sizing guide provided on each product page. If you're unsure, feel free to reach out to us at
info@serenabrisa.com.

We’re always open to discovering new like-minded brands. Contact us at partnerships@serenabrisa.com with your details

Reach out to us at ınfo@serenabrisa.com and we’ll be happy to help.

Need more information? Or, want to report an issue?

We have just launched our website, so please feel free to share any feedback or help us improve by reporting any website issues. We look forward to speaking with you!